Published on March 31, 2020 1:11 pm, by Pete Lalor
New assistance options from energy companies
Energy costs are a major part of most household budgets these days and heading into winter they are only likely to increase. If you have lost your job or your income has reduced significantly it’s going to be tough paying your energy bills. The good news is there are a range of things in place to help – from energy company hardship procedures to government rebates.
The government has told energy companies that:
The bottom line is, you won’t have the gas or electricity disconnected if you follow some simple steps. The main thing you need to keep in mind is to contact your energy company. They can’t help if they don’t know you need it.
If you are under financial pressure but you can still pay your bill
If you are still working or earning an income and you can still afford to pay the bill but you are worried things might get worse:
If you have lost your job, been stood down or cannot afford to pay the bill
If you cannot afford to pay your bill there are a number of options available:
The Tasmanian Government offers the following concessions and assistance packages:
Annual electricity concession – this concession is available to people who have a Pensioner Concession Card issued by the Department of Veterans’ Affairs (DVA) or Services Australia, a Health Care Card issued by Services Australia, or ImmiCard (Bridging Visa E). The concession is 140.740 cents per day. To apply for the concession you need to contact your electricity retailer by telephone or complete this application form.
Heating allowance – this concession is $56 a year and is made to eligible pensioners to assist with heating costs. Payments of $28 are made in May and September. To be eligible you must hold a DHS or DVA Pensioner Concession Card and must not have more than $1,750 in cash assets for singles and $2,750 for couples.
As part of it’s COVID-19 response the Tasmanian Government has announced it will cap electricity prices for the next financial year.
More information on Tasmanian Government energy concessions is available here.
Support by energy provider
|1st Energy||More details||Bill smoothing|
|Call 1300 426 594
|Aurora Energy||More details||Freezing debt|
Waiving fees & charges
Your Energy Support Program
|Call 1300 132 003|
If you are concerned about the financial impact of COVID-19 or you are facing the uncertainty of losing your job or having your income significantly reduced we can help. Sign up to MoneyBrilliant and we will give you access to a host of tools and features to help you organise your finances and make better decisions about your money. We’ll also give you tailored insights about the financial assistance available from governments and businesses to help you face the economic and financial challenges caused by the COVID-19 pandemic.
This summary has been prepared by MoneyBrilliant Pty Ltd (AFSL 492711, ACL 493068). The information in this summary is of a factual nature only. We are not suggesting or recommending that you take any particular course of action in relation to any financial product or service. It does not take into account your personal circumstances or objectives. If you need financial advice or taxation advice you should seek advice from a licensed financial adviser or tax agent. You may also be able to access additional information from the websites of the Australian Securities and Investment Commission (ASIC) and the relevant product providers.
Peter is the CEO of MoneyBrilliant. He has over 20 years experience in banking, insurance and accounting. Peter has three sons, ranging in age from 16 to 3, is a sport and fitness fanatic and a volunteer firefighter. He is passionate about improving people's lives through making financial services more accessible.