We are currently experiencing issues with the connections to a number of financial institution online accounts. The financial institutions affected by this issue are:
If you have connections to these financial institutions, you may experience errors when you update your accounts in MoneyBrilliant or if you establish a new connection to one of these institutions.
Additionally, the automatic, nightly update process may be delayed as we resolve these connection issues. As a result your account balances and transactions may not be up to date.
You can refresh your accounts to update your balances and transactions by selecting the Refresh option in My Accounts.
If you get an error with the connection to your financial institution, please contact our Customer Support team at firstname.lastname@example.org for further assistance, but we are working hard to resolve the underlying issues and will update all affected accounts once done.
We apologise for the inconvenience this may cause.
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