Connection Alerts - Account connection issues - Updated 22/08/2019, 9:00am

Financial Institution connectionDate of issueUpdate
HSBC Bank (Australia)15/04/2019We have been having problems updating HSBC Australia accounts in MoneyBrilliant for some time now. The problems stem from changes that HSBC made to their web site on 15 April 2019.

Despite continual reassurances from HSBC Australia that they would work with us and our service providers to resolve them, these problems still haven’t been resolved.

Given the lack of progress we have taken the difficult decision to discontinue support for connections to HSBC Australia until further notice.

We sincerely apologise for the inconvenience this will cause customers.

We will continue to press HSBC to resolve the issues so that MoneyBrilliant users can connect their HSBC Australia accounts. We are committed to helping as many Australians as possible, including HSBC Australia customers, make better decisions about their money.
If the situation changes, we will advise all customers with HSBC connections.
CareSuper (Australia)30/03/2019The connection to CareSuper is currently unavailable due to security features introduced by CareSuper to their online account login process blocking our connection. We are working on possible solutions to incorporate the security features into our connection process and hope to have this fixed soon.
TWUSuper (Australia)4/10/2018The connection to TWUSuper is currently unavailable due to changes made to the institution’s online accounts. We are working on updating our connection process for these changes.

Customers can assist by updating their credentials for their TWUSuper accounts through Connected Services in MoneyBrilliant.

For further information and assistance, please contact the support team at support@moneybrilliant.com.au.
Woolworths Rewards (Australia)26/02/2019The connection to Woolworths Rewards is currently unavailable due to security features introduced by Woolworths Rewards to their online account login process blocking our connection. We are working on possible solutions to incorporate the security features into our connection process and hope to have this fixed soon.
Fly Buys (Australia)12/09/2018The connection to Fly Buys has been intermittently unavailable for some time - due to security features introduced by Fly Buys to their online account login process blocking our connection. We are working on possible solutions to incorporate the security features into our connection process to make the connection process more reliable.

In the meantime, we encourage customers to refresh their accounts on a regular basis.

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