Account connections to HSBC are unavailable

26 March 2019, 10:00am – Due to recent changes to HSBC Bank’s online login process, account connections to MoneyBrilliant are unavailable.

HSBC Bank have introduced a select image captcha procedure to their internet banking login process. Currently, our connection process does not support this type of captcha.

We are working on several approaches to re-establish our connection to HSBC accounts.

We will provide regular updates on this. We apologise for the inconvenience this has caused.


Connection issue to BOQ Specialist internet banking

26 March 2019, 10:00am – Following a significant upgrade to the BOQ Specialist internet banking site, our connection to BOQ Specialist accounts is experiencing prolonged issues. This is due to high latency when navigating through the BOQ Specialist site and requesting transaction history.

Customers may notice their transaction history is not updated after a refresh.

We are working on improving our connection process to handle the latency and resolve the connection issues. We’ll provide regular updates on how this is progressing.

In the meantime, customers affected by this are encouraged to refresh their accounts regularly. Regularly refreshing your accounts may update your account data and help us work on and improve the connection process.

We apologise for the inconvenience.

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