Service disruption to HSBC account connections

13 May 2019, 10:00am – Account connections to HSBC Bank are currently unavailable due to a new image captcha procedure introduced to the HSBC online banking login process.

We are working on re-establishing the connection to HSBC accounts and expect to have this issue resolved soon. We’ll provide further updates shortly on when this issue will be fixed.

We apologise for the inconvenience.

Please contact our support team at for further information.

Connection issue to BOQ Specialist internet banking

13 May 2019, 10:00am – Following a significant upgrade to the BOQ Specialist internet banking site, our connection to BOQ Specialist accounts is experiencing intermittent issues. This is due to high latency when navigating through the BOQ Specialist site and requesting transaction history.

We are working on improving our connection process to handle the latency and resolve the connection issues. We’ll provide regular updates on how this is progressing.

In the meantime, customers affected by this are encouraged to refresh their accounts regularly. Regularly refreshing your accounts may update your account data and help us work on and improve the connection process.

We apologise for the inconvenience.

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